How will the appointment scheduling process work?

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How will the appointment scheduling process work?

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At HVHS, our goal is to ensure continuity of care between the Veteran Administration and the specialty network providers. An HVHS associate will contact the veteran within 3 to 4 business days following the receipt of an approved referral from the VA. The HVHS associate will facilitate a three way phone call between the veteran, the specialty provider and HVHS to schedule an appointment at a time that is convenient for the veteran.HVHS also has the ability to schedule an appointment on behalf of the veteran, regardless of whether or not the veteran is on the telephone. HVHS will also send the veteran a letter, confirming the appointment date and time. If for any reason the veteran needs to cancel or change this appointment, he/she may contact an HVHS associate at 1-866-458-6630.

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