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I am pressing the numbers that the Teller Phone audio menu tells me to, followed by the pound sign (#), but I keep getting routed to the previous menu. What is wrong?

April 26, 2017audio followed menu Numbers phone pound pressing teller tells

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I am pressing the numbers that the Teller Phone audio menu tells me to, followed by the pound sign (#), but I keep getting routed to the previous menu. What is wrong?

1 Answer

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You no longer have to press the pound sign (#) after all menu options; HOWEVER, you will need to enter it during specific transactions and commands when prompted by the system. Listen closely to the Teller Phone operator’s instructions.