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I am recieving the message “Protocol Failure” when I run a transaction. What does this mean?

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I am recieving the message “Protocol Failure” when I run a transaction. What does this mean?

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– There is a problem with the transmission of the transaction. It could be a phone line or networking issue. First make sure the balance on the card was not already updated then try the transaction again in a few minutes. If the issue persists contact us so we make look into it further.

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