Important Notice: Our web hosting provider recently started charging us for additional visits, which was unexpected. In response, we're seeking donations. Depending on the situation, we may explore different monetization options for our Community and Expert Contributors. It's crucial to provide more returns for their expertise and offer more Expert Validated Answers or AI Validated Answers. Learn more about our hosting issue here.

I am seeing some images in ROES turn dark, red, or not appearing at all when trying to put them into a product – what causes this?

April 26, 2017appearing causes Dark images Product red roes seeing turn

0

Posted

I am seeing some images in ROES turn dark, red, or not appearing at all when trying to put them into a product – what causes this?

1 Answer

0

Posted

Different cameras and their image extraction software will occasionally embed a non-RGB colorspace (like CMYK or proprietary ones) or add EXIF header data. In these cases, while the thumbnails appear fine, Java is unable to render the full image into a product – they will appear darkened, hued, or not render at all. This issue has occurred since the release of Java 1.5, so removing all Java versions and launching ROES from your lab’s web site link will prompt to install the final Java 1.4 version. Java 1.4 did not have any issues handling the non-standard colorspace and renders the image fine upon placement into a product. Converting these images to standard sRGB in Photoshop and/or removing the EXIF header data will allow the image to be rendered in a product.