I called the IVR and was told the claim denied as a duplicate. How do I hear all duplicate claims?
When using the IVR, you need to keep saying “next claim” until you have heard all of the claims for that date of service. For more details, refer to the Interactive Voice Response Quick Reference located in Appendix C of the AB Reference Manual at: https://www.highmarkmedicareservices.com/refman/pdf/ivrguide-b.pdf.
