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I can’t access Remote Access using Microsoft Windows Vista, Windows 7, and Internet Explorer. What do I do?

April 26, 2017internet explorer Microsoft Windows remote Vista windows 7

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I can’t access Remote Access using Microsoft Windows Vista, Windows 7, and Internet Explorer. What do I do?

1 Answer

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A. We have identified an issue with users trying to log into the Remote Access Web Portal using computers running Microsoft Vista and Internet Explorer. We have identified a resolution to this issue. Users will need to update their Internet Explorer setting. This will correct the issue and allow you to use the Remote Access solution without issue. Below are high level steps to make the required change in Internet Explorer.