I click on a file that should be displayed with Prizm Viewer, but instead of displaying the image, the installation keeps running. What should I do?
This problem typically occurs with Netscape browsers. Something is configured improperly in Netscape’s “Helper” applications. The Prizm Viewer installation has been associated with a type of image (like Microsoft Word is associated with *.doc files). To fix this problem, please follow these steps. They are for Netscape 4.x and above. 1) In Netscape, open “Edit > Preferences”. A Preferences dialog opens. 2) Under the “Navigator” category, choose the “Applications” entry. The right side of the dialog will now display a list box containing a list of file types that have helper applications assigned to them. 3) Locate the file type of the image that you are trying to open and click on it. Common file type entries are “TIFF Files” or “TIFF” for TIFF images, “Bitmap Files” or “BMP” for Windows Bitmap files and “JPEG” or “JPEG Images” for JPEG files. 4) Below the list box is an area named “File Type Details”. The information for the file type you just selected is displayed there. It should
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