Important Notice: Our web hosting provider recently started charging us for additional visits, which was unexpected. In response, we're seeking donations. Depending on the situation, we may explore different monetization options for our Community and Expert Contributors. It's crucial to provide more returns for their expertise and offer more Expert Validated Answers or AI Validated Answers. Learn more about our hosting issue here.

I converted the customer from Company X to Valvoline and the customer reported sudden increase in oil consumption. Is my product at fault?

April 26, 2017company x consumption converted customer increase Oil Product reported Sudden valvoline

0

Posted

I converted the customer from Company X to Valvoline and the customer reported sudden increase in oil consumption. Is my product at fault?

1 Answer

0

Posted

This classic complaint can happen in 5-10% cases when changing brands of motor oils. This has been occurring for years, and can occur when changing from one brand to the other (same company), as well as one company to another. Remember, in all such changes, increase in consumption of oil is observed for a short period of time (1-2 change intervals), and then returns to the previous low level. Interestingly, if one returns to the original brand, higher oil consumption is again observed!