I did not receive a notification e-mail to let me know my reports are available in the encrypted e-mail portal. What’s wrong?
Email provides instant access to information and files. You can send yourself files and save messages so that you have a paper trail of the conversations and interactions you have on the web in case you need them in the future, for more information check this out . Some messages may be rejected or left unread, especially if there are many of them and the network has not integrated some kind of email notification system into work computers.
There may be several different reasons. The most spectacular is that you entered the wrong email address. Have you already received letters from this service? If so, then the problem is something else. Check if your email address is in spambase? Some services do not send letters to e-mail addresses that are in the spam database (Also check your IP). I don’t want to remind you about the spam folder, but check it out anyway, maybe the letter got lost somewhere. I often change IP, as well as accounts, since I buy them from best accounts, but I very rarely have such a problem as you do. The last time it showed up was due to a problem on the server of the site I was using. Perhaps there are also some problems with your service, which will be solved soon.
It is possible that the e-mail address was entered incorrectly. Check with the person who is responsible for this setup. It is also possible that the e-mail was stopped by a firewall, spam filter, bulk e-mail filter, e-mail system or just “lost” in the Internet. Internet e-mail does not have “guaranteed delivery.” Check with an e-mail administrator or Internet Service Provider (ISP) to determine where the e-mail notices are being stopped. The e-mails are generated with a domain name of encryptedmail.achedi.com. This name may need to be added as a permitted domain to be allowed into the institution. It is a best practice to log on to the encrypted e-mail portal every day to check for reports even if a notification e-mail is not received. The encrypted e-mails in the portal will not get trapped or lost.
It is possible that the e-mail address was entered incorrectly. Check with the person who is responsible for this setup. It is also possible that the e-mail was stopped by a firewall, spam filter, bulk e-mail filter, e-mail system or just “lost” in the Internet. Internet e-mail does not have “guaranteed delivery.” Check with an e-mail administrator or Internet Service Provider (ISP) to determine where the e-mail notices are being stopped. The e-mails are generated with a domain name of encryptedmail.achedi.com. This name may need to be added as a permitted domain to be allowed into the institution. Review the Encrypted e-mail users guide for additional guidance. It is a best practice to log on to the encrypted e-mail portal every day to check for reports even if a notification e-mail is not received. The encrypted e-mails in the portal will not get trapped or lost.
