I dont have access to the internet so I cant view my itemised bill online. Why should I have to pay to receive a paper one?
Suppliers incur costs providing consumers with paper bills. In our view, it is reasonable for suppliers to recover those costs. However, this charge should be set fairly and in our view should only seek to recover the costs incurred in providing the bill. We do not think suppliers should charge customers more than 1.50 per paper bill. We are aware that some providers offer/are considering offering a number of ways for consumers to access their bills. These include online as well as phone-based billing services.