I experienced a problem with the submission of my application and contacted the Help Desk, but have not yet received a response and the error correction window has elapsed. What should I do?
The eRA Help Desk makes every effort to respond to all inquiries in a timely manner. However, applicants should remember that Help Desk demand is greatest on and around large submission deadlines and occasionally response times may slow down as a result of the increased call volume during those busy times. As always, we encourage applicants to submit their applications early to allow extra time to work through any unforeseen issues. Additionally, applicants are reminded that the answers to their questions can often be found in their Funding Opportunity Announcement (FOA) or in the SF424 Application Guide, and are encouraged to check these resources before contacting the Help Desk or while waiting for a response. Lack of Help Desk response does not excuse applicants from on-time submission requirements If the applicant’s question is addressed in the application guide or FOA. As always, system issues that are beyond an applicant’s control will be evaluated and considered on a case-by-cas
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