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I had saved a Tenant’s Profile to My Favourites and now I can’t contact them, why is that?

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I had saved a Tenant’s Profile to My Favourites and now I can’t contact them, why is that?

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This happens when: – a member’s Profile has become de-activated because they have already found a suitable property/room – their Profile expired and they did not wish to renew their membership, – this member de-activated their account manually

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