I have a lot of young people and older people that work at my store with little computer experience. How complicated is it to teach them how to work a computerized retail POS system?
Learning the basics of a retail POS system is actually easier than learning to use a cash register, because the system is for forgiving and more intuitive. If someone makes a mistake, it’s much easier to correct that mistake on a point of sale system, plus you’ll have a detailed transaction record of the mistake. A modern POS system is not even like a computer if it features touch screen technology. For some reason the concept of using a mouse and keyboard is not 100% natural for all users. When your cashiers can use their fingertips to touch the large, color-coded buttons to process sales, they will find it very natural and easy to do. Importantly, you need to have adequate training. Get your POS system from a vendor that offers training and on-going support. Designate one person in your business to be the lead expert and go to person when your users have questions.
