I have been a victim of identity theft and would like copies of the documents relating to the CarMax Auto Finance account that has been opened in my name. How do I obtain that information?
If you are a victim of identity theft and would like copies of our contract or business transaction records for the account in question, you may request a copy of the applicable information in writing and by providing us with the following: • All relevant information with respect to the identity theft (including, as applicable, the date of the application contract, or account number); • A photocopy of your government issued ID; and • A copy of a police report relating to the identity theft and a completed and notarized identity theft affidavit (obtained from www.ftc.gov or by calling us at (800) 925-3612). Please mail this information with a cover letter to: CarMax Auto Finance Attn: Fraud Department P.O. Box 440609 Kennesaw, GA 30160 We will respond to your request within 30 days after our receipt of all of the information listed above.
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