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I have just made a seat assignment for a booking on Elgar and it says specific seat not guaranteed go to manual check. What does this mean?

April 26, 2017assignment booking elgar guaranteed manual mean seat

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I have just made a seat assignment for a booking on Elgar and it says specific seat not guaranteed go to manual check. What does this mean?

2 Answers

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This means that the client has an “overbooked seat” which has been allocated. This occurs when the train is full. Please offer an alternative service where possible. However, if the client wishes to proceed with the overbooked service, then please advise the customer that they may have to sit on a tip-up seat allocated in the coach vestibules. Please note that a meal is not guaranteed for customers travelling on overbooked tickets in Business Premier or Standard Premier.

0

Posted

This means that the client has an “overbooked seat” which has been allocated. This occurs when the train is full. Please offer an alternative service where possible. However, if the client wishes to proceed with the overbooked service, then please advise the customer that they may have to sit on a tip-up seat allocated in the coach vestibules. Please note that a meal is not guaranteed for customers travelling on overbooked tickets in Business Premier or Leisure Select.