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I have subscribed to EastLink Internet Security Services but can not install my software. What are the possible reasons behind this?

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I have subscribed to EastLink Internet Security Services but can not install my software. What are the possible reasons behind this?

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Here we list the most frequent reasons preventing the installation: • You still have old security software installed on your PC. This software should be removed before installing EastLink Internet Security Services. Please remove this old security software manually. • Your PC might be infected with a virus, which prevents the installation of EastLink Internet Security Services. To check your PC for viruses, go to the following address http://support.f-secure.com/enu/home/ols.shtml. Please use the Online Scanner to check your PC for possible virus infections and remove them.

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*Sadly, we had to bring back ads too. Hopefully more targeted.