I know my home movie files are in a format that should be supported by the FreeAgent Theater+, but for some reason I get an invalid file message when I try to play them. Why?
The FreeAgent Theater+ supports the most common codecs, and file formats, associated with movies, music, and photos, and there can be a number of reasons why your movie files do not play. There is a free media viewing utility for your PC called VLC media player which is very simple to use and is capable of playing broken files, or pieces of files, but more importantly it allows you to view the details of the Codec that the file has been rendered in. The viewer can be downloaded from http://www.videolan.org/.