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I received a call, email or letter regarding a physical issue—a roof leak, plumbing problem, snow removal request, etc., at the store. How should I respond?

April 26, 2017email leak letter physical plumbing problem received roof

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I received a call, email or letter regarding a physical issue—a roof leak, plumbing problem, snow removal request, etc., at the store. How should I respond?

1 Answer

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Please call or email the Facilities Contact Center (FCC) and you’ll be connected with the right Starbucks partner to discuss the issue. If you are entitled to reimbursement from Starbucks for a specific repair, please WAIT to begin work on repairs until you have received a work order number from Starbucks for the issue. This will protect any reimbursement rights that you may be entitled to according to the lease. We cannot take financial responsibility for repairs or replacement of items that have not been agreed to prior to work beginning.