I recently enrolled in the Pre-Authorized Payment Plan, but I just received my monthly statement requesting payment. Whats happened?
Normal payments should continue to be made until you receive a bill advising that a pre-authorized payment will be withdrawn from your account. For example, if you enrolled in the PPP in September, you must manually submit September’s bill payment. October’s bill payment, however, will be automatically withdrawn from your account. Once the first payment has been withdrawn from your account, we advise all PPP customers to make sure their billing amount corresponds to what’s been withdrawn. If the totals are different, call Customer Service at 1-888-224-2710.
Related Questions
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