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I requested complimentary product samples or educational resources but haven received them yet. Why not?

Complimentary educational Product received requested Resources samples
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I requested complimentary product samples or educational resources but haven received them yet. Why not?

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Educational resources and complimentary product samples are shipped to you as soon as the appropriate authorization has been received. Validated, licensed U.S. physicians can expect to receive complimentary product samples within 14 business days of Merck receiving the valid Sample Request Form. Educational resources will ship within 3 business days.

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Educational resources and complimentary product samples are shipped to you as soon as the appropriate authorization has been received. Validated, licensed US physicians can expect to receive complimentary product samples within 14 business days of Merck receiving the signed and dated Sample Request Form. Educational resources will ship within 3 business days.

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