Important Notice: Our web hosting provider recently started charging us for additional visits, which was unexpected. In response, we're seeking donations. Depending on the situation, we may explore different monetization options for our Community and Expert Contributors. It's crucial to provide more returns for their expertise and offer more Expert Validated Answers or AI Validated Answers. Learn more about our hosting issue here.

I see duplicate leads in Salesforce. Is ActevaRSVP generating duplicate leads?

April 26, 2017actevarsvp duplicate generating leads SalesForce

0

Posted

I see duplicate leads in Salesforce. Is ActevaRSVP generating duplicate leads?

1 Answer

0

Posted

You could see duplicate leads when more than one invitee invites the same friend, or if an invited lead adds or changes contact information on the registration page. If a lead in your Salesforce organization registers through the RSVP Link, you can get another lead for that person. I invited a lead to an event and they changed their information when registering, causing ActevaRVSP to create a new lead. I want to merge that new lead with the lead I invited. Which lead should I use as a “master” for the merge? Merge the updated information into the lead that you originally invited.