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I (technical support personnel) am getting a message that reads Host has denied the access while trying to connect to the remote machine using the Helpdesk application. Why?

April 26, 2017Connect host has denied the access Machine message personnel READS remote technical support

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I (technical support personnel) am getting a message that reads Host has denied the access while trying to connect to the remote machine using the Helpdesk application. Why?

1 Answer

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In case the customer has asked to be prompted for permission before the support session (by enabling the ‘Enable Allow / Deny Prompt’ from Remote Support Host tray), and denied remote access, the above message will display.