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I want to use the secondary audio source, but the external audio input at line-in jack is not audible. Why not?

April 26, 2017Audible audio external input Jack line-in Secondary source

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I want to use the secondary audio source, but the external audio input at line-in jack is not audible. Why not?

1 Answer

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This audio input is sent back to the Onsight Expert over the Subject Audio stream. The first area to check on the Onsight Device is the Configuration > Audio > Source menu option. Make sure that you select the ‘External Audio Input’ option. At the Onsight Expert check the Volume panel in the Call Window while in a call and verify that the Subject audio stream in not muted. If you still experience a problem, it could be that the input signal is simply too low. It requires a line level of approximately 1Vrms.