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I work with a child who pushes the aFFx Activator and nothing happens on the screen. What might be causing this?

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I work with a child who pushes the aFFx Activator and nothing happens on the screen. What might be causing this?

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If any audio instructions or clues are being given by CosmoBotâ„¢, the aFFx Activators will not be active and nothing will happen when pressed. The on-screen Mission Control activators will be greyed out. The activators will be active once the directions are completed.

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