If ProBusiness believes I used the card for an ineligible expense, what steps are taken? What if I don t respond or I don t have supporting documentation?

ProBusiness will make an attempt to contact you regarding the need to submit documentation for Flex Convenience Card transactions that require eligibility review. If you do not respond to the request within the time period stated on your notification, or cannot provide adequate documentation of the expense, your card will be temporarily deactivated, and the amount deemed ineligible. The ineligible amount will be deducted from your future Flexible Spending Account reimbursement requests until your account is settled. Depending on the status of your account, you may also be required to submit the ineligible reimbursement back to your employer via check or payroll deduction.  more