If the paper jams when printing a Self Test Report as described in the “Will the printer print a Self Test Report?” section, follow the steps below:
• Press the Resume button. If the paper jam does not clear, then go to the next step. • Turn off the printer. • Remove the rear access door. Press the handle to the right, and then pull out the door. • Clean the three internal rubber rollers with a soft fiber-less cloth moistened with distilled water. Wait until the rubber rollers are dry. • Check the paper or paper scraps inside the printer. Remove any other obstruction in the paper path. Look in all areas of the printer that are open. Look inside the paper tray. • Replace the rear access door and load the paper into the paper tray.
Related Questions
- If the paper jams when printing a Self Test Report as described in the "Will the printer print a Self Test Report?" section, follow the steps below:
- What happens if the printer jams or runs out of the paper or toner – will my job continue to print once the printer is fully operational?
- OK, my printer is printing now, but how do I change the print settings like paper type and resolution?
