If you have intermittent sync problems, try a new coax cable – they are relatively inexpensive, and who doesn need a spare network cable at one time or another?
• Plug your cable modem into a different electrical outlet – or move it off a powerbar that has other items plugged into it – small electrical variations in the input power can prove to confuse the delicate electronics of your modem. • Only use your cable company authorized splitters. 3rd party splitters have been known to cause modem signal problems. When in doubt, use a cable company splitter only. • Don’t dismiss calling support and asking them to test your connection. They may, if they find something strange, schedule an in-home visit to diagnose things further. This is especially important, considering that technical support can check your upstream/downstream signal strength and noise/interference ratios. Non-compliant numbers are a definite indicator to Rogers that something is very wrong with your connection. If that doesn’t fix things up for you, feel free to contact one of the regional representatives, as listed on our Contacts page. They can often arrange for your local Roger
