I’m having difficulty logging into the ANVIL trading platform. Is there a troubleshooting hierarchy that you’d recommend?
The troubleshooting hierarchy depends on how you’re attempting to connect with us. For example, if you are connecting to us through our remote platform, you should verify that in fact you have connectivity to the internet. Next verify that your SSL is running (if it is you will see a small white satellite dish icon running in the system tray by the clock on the pc). If SSL is running and you still cannot log on then you’ll need to double click on that SSL icon in the system tray to bring up the SSL properties. Under the sessions tab, verify that it says Idle or Logged In and NOT SSL Error. If it says Idle or Logged in then you’ll need to check your IP settings in ANVIL. Start ANVIL but do not attempt to log on. Then, click the white arrow between the login and cancel button. Confirm the IP for market data is 10.20.24.193 and the port is 35011. If all of that is correct, then check again with your Branch Office Manager and make sure the account is still live and not turned off. If it is
Related Questions
- What will happen if the system time on my local computer that I’m trading from isn’t accurate? Does ANVIL override my local system time?
- I’m having difficulty logging into the ANVIL trading platform. Is there a troubleshooting hierarchy that you’d recommend?
- Can I run the ANVIL trading platform using an Apple based operating system?
