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Im having trouble with my cable services how can I get them resolved?

April 26, 2017cable Resolved Services

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Im having trouble with my cable services how can I get them resolved?

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Posted

Please try contacting your cable company first. Your monthly cable statement should include a telephone number that should be answered 24 hours per day, seven days per week to report cable troubles. Your cable company is required to restore cable service outages that affect large service areas within 24 hours after they receive their first notification of the problem. Troubles that impact small service areas or just one home might take longer. Of course, you will not really know the extent that the service area is affected so it is recommended that you call your cable companys customer service number whenever a problem occurs. If the cable company is not able to resolve the problem in a timely manner, please contact the Hoover Cable Hotline, 444-7575, or send an e-mail message to supportservices@ci.hoover.al.us.