I’m looking for a long-term teleservices partner, and so many companies have a high rate of agent turnover. What is InfoCision’s average agent tenure?
The average tenure of our Communicators is 4.5 years. After hiring, all of our Communicators participate in a four-week training program. Our retention rate for Communicators who have completed training is 90 percent. Our turnover rate for trained Communicators is typically about one third of the national average for telemarketing companies.
