Is a customer obligated to take the 855 numbers they requested?
No, you’re not obligated to take or pay for 855 requests even if we’re successful and able to get them for you. I think we’re the only toll free service, of almost any type that lets you place requests without any obligation. We look at these as simply requests not orders. Most companies not only charge multiple times as much, but require you to take and pay for whatever 855 numbers you’re able to get. There’s no way to know or tell ahead of time which numbers we’ll be able to get, or what percentage. That’s why it’s extremely important to put in multiple requests for whatever terms or phrases you want and have backup 855 requests. Should Customer’s request 855 numbers from their regular phone company too? Sure, there’s no reason not to give your 855 requests to your regular phone company too. If they provide toll free service you should probably at least try to place the requests with them. I say try because we found a wide variety of attitudes on 855 numbers and some phone companies