Is a provider agency allowed to use volunteers?
Yes. The CCP rules do not prohibit provider agencies from using volunteers; however, any volunteers used to serve CCP clients must meet the same requirements as paid staff, including criminal background checks and annual training requirements. NOTE: In-home service providers who use volunteers to serve CCP clients are still required to expend a minimum of 77% of the total revenues due from the Department for direct service worker costs. For more information about provider financial reporting requirements, refer to the CCP rules, Sections 240.2020 – 240.2050.
