Is any Information and Facilitation Centre and Grievances Redressal System available?
The Directorate of Estates has set up an Information and Facilitation Centre (IFC) in Nirman Bhavan, New Delhi which is operational since July, 1997. The IFC provides following information. • Availability of accommodation-Locality and Type. • Waiting List position of the applicants-available at NICNET. • Change waiting list position-available at NICNET. • Licence fee payable by an allottee. • Availability of Holiday Homes/Touring Officers Hostel. • Display of name, room number telephone numbersworks handked by officers of the Directorate. Grievances redressal: The Directorate of Estates follows a grievance redressal procedure as laid down by Government of India. Normally, grievances are examined and settled within a month with a appropriate reply to the complainant. The officers of the Directorate, right from the Director of Estates to the Asstt. Director of Estates, are available daily, except on Friday, to the visitors for attending to their grievances. Dy. Director of Estates (Estt.
