Is any special software required for downloading?
Our downloads require Netscape 6.0 and later, Firefox 1.0.7 and later, Internet Explorer 5.5 and later. (with 128 bit encryption). If you are experiencing consistent problems, please make sure you have the latest version of your chosen browser. Also, please verify that you have the latest extractor software, such as WinZip (http://www.winzip.com/) or PKZIP (http://www.pkware.com/). Please note that Symantec Corporation does not endorse and cannot provide support for any browser or extractor software.