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Is face to face counseling mandatory?

counseling Face mandatory
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Is face to face counseling mandatory?

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It is not mandatory that all members accessing the help line go for F2F counseling. Members can voluntarily request to see one or in the course of discussion in a telephone counseling session, the telephone counselor may recommend one to the member. However, all face to face counseling is activated only after the informed consent of the member seeking it.

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