Is it a good idea to have JoAnna Brandi kick off the course for my team with an on-site seminar or a teleconference?
Well sure it is! If your you have a training budget that’s the best of both worlds – JoAnna in person and then week to week on your desktop. The E-Mastery program is an in-depth, curriculum-based training program for which members pay $498 (less than two dollars a day to learn the ‘best of the best’ information on how to create a customer caring – and profitable – culture). The free bi-weekly tip is a bi-weekly note from JoAnna Brandi featuring customer care advice and her views on what’s happening currently in customer service. It also contains news about JoAnna’s upcoming keynotes and public appearances. JoAnna also has a blog www.CustomerCareGoddess.com here she shares all kinds of ideas on changing your corporate culture and customer relations and even your happiness setpoint.
