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Is Tenable support provided according to industry norms of “good faith” effort?

April 26, 2017effort good faith Industry norms provided support Tenable

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Is Tenable support provided according to industry norms of “good faith” effort?

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A. Yes. Tenable will use its good faith, commercially reasonable efforts to attempt to diagnose any failure of the supported software used by the customer to conform to written specifications and to advise the customer of appropriate remedies.