Is the framework only useful for large companies with many divisions and SBUs (strategic business units), and offices?
We have had great successes at small organisations with as few as 25-30 people because it freed up entrepreneurial energy even in a small group, it even got the senior management aligned. This process is very healthy in bringing people together to accomplish the strategy. The question isn’t who is right but what is right. Just collecting the sheer amount of data that the Balanced Scorecard needs must be a huge exercise? All you need is 23 pieces of data. All companies who have done it have reported that less resources are devoted to data collection after the Balanced Scorecard than before. They were able to turn off a lot of reports that were not adding value but they were collecting just to protect themselves. I am not buying into the assumption that there is a lot of data collection to do. If you want to link your high level measures to your transactional system, then you need the software to do the linkage. Mobil got its results running off excel spreadsheets for 23 divisions. Was i
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