Is the Fusion predictive dialer expandable?
Fusion predictive dialers are easily expandable as an entire unit. This means that if you purchase a 5 station, 8 line Fusion predictive dialer and would like to upgrade to 8 stations and 16 lines, all 16 lines will be available for each of your 8 agents. Many systems simply allow you to add another dialer. This limits the benefits of having a larger predictive dialer. For example, if you have two 8 line predictive dialers, it is possible to have the agents on dialer number one not talking to any customers, and all the agents on dialer number two talking to prospects. Dialer number two could then hang up on live customers, when ideally you would like the live customer to be passed to an agent on dialer number one. Non-expandable 8-line predictive dialers can lose ½ of the efficiency of a Fusion predictive dialer due to this.
