Is There A ‘Best Practice’ Approach In Resolving Disagreements?
Every situation or issue has its own unique circumstances and history. Before investing time talking to the other side, it is best that you determine where you stand and gather together your thoughts. The word ‘resolution’ implies that you want to achieve a solution. The hardest step, which should be the first step, is to create a decision matrix. A decision matrix allows you and the other side to structure the situation or issue. Sometimes when dealing with nuisances, which are generally one-sided, we must internally explore our own thoughts. A decision matrix generally has three components. The first component is to specify and prioritize our interests and needs. Once this has been accomplished, the next component is to determine and evaluate different solutions for each of the interests and needs. The third component is to select options that best match an overall acceptable solution. After these three components have been complied and written, now is the time to approach the other
