Is there a second channel connector or alternate SCSI controller to try?
Most all Gateway servers that have a SCSI controller integrated will have at least two connectors on the motherboard. If there is an alternate controller, try attaching the TBU cable to this controller. • Check SCSI settings for the specific SCSI ID that the DAT Drive is attached to There are no individual device settings on Gateway servers SCSI BIOSes that would cause a complete lack of recognition of the drives sold with Gateway servers. However, third party SCSI controllers may have other settings. The SCSI device specific settings most often associated with TBU problems are: Synchronous negotiation High transfer rates, or transfer rate to 0 Wide negotiation initialization.
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- Does the customer have an alternate cable or connector to try?
