Is there a separate charge for Automated Meter Reading?
No. The cost to install and implement the entire system is included in base rates. Does someone need to come into my home? As contractors exchange natural gas meters, they must access homes to re-light pilot lights. They may also have to enter your home to work on older style water meters. They will also verify that inside remote reads match inside reads. How will I know the person at my door is working on this project? Contract employees wear a Springs Utilities contractor badge with a photo ID. If you ever have any question about the identity of someone who claims to be working for Springs Utilities, please call our Customer Service Center at 448-4800. How many visits will it take to install my new meters? Due to the different skills and training required by the installers to handle three different services—water, electric and natural gas—it may take three visits to install your new meters. Whenever possible, we will coordinate the installations to minimize inconvenience to you. Will