Is there a time limit on making a complaint against an airport, airline, travel agent or tour operator?

An infringement of the rights provided by EC Regulation 1107/2006 may be made the subject of civil proceedings by an individual. However, the courts take the view that litigation should be the last resort. Alternative means of dispute resolution, such as conciliation, should be considered by parties. Courts will not consider claims under this regulation unless proceedings are begun six months less one day of the infringement. When the dispute concerned is referred to conciliation before the end of the six months period, the period may be extended by three months. The Equality and Human Rights Commission will be unable to assist with complaints brought to its attention when the statutory time limit has expired, or is less than six weeks away. A court may consider any claim which is out of time if, in all the circumstances of the case, it considers that it is just and equitable to do so.  more

An infringement of the rights provided by EC Regulation 1107/2006 may be made the subject of civil proceedings by an individual. However, the courts take the view that litigation should be the last resort. Alternative means of dispute resolution, such as conciliation, should be considered by parties.  more