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Is there any difference between the percentage of calls that ConServIT completes compared with IVR?

April 26, 2017completes conservit difference ivr PERCENTAGE

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Is there any difference between the percentage of calls that ConServIT completes compared with IVR?

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In competitive situations, ConServIT will increase the number of complete records by 50% to over 300% from the same number of calls received. That means for every 1,000 calls, ConServIT clients receive one and a half, to better than three times as many complete responses as using IVR with either speech recognition or touch tone input.