Is transformation an agency re-organization?
No. From time to time, DHS has been re-organized to improve the organizational structure. Several years ago, for example, a re-organization introduced integration – cross-divisional work and greater understanding that most clients depend on cross-divisional services. Out of this work came the “no wrong door” approach to clients obtaining services. The purpose of Transformation is different from a re-organization. Transformation is putting DHS on a path to being as good as any human services agency in the world. This includes changing the culture of the organization with a promise of employee-driven continuous improvement. Transformation is about maximizing the value of the existing workforce and reducing costs and boosting efficiency through process improvements.
