I’ve logged in and tried to start one of the training presentations but it never loads or just shows the ‘hourglass’ symbol. Why won’t the training module load?
If you are using a pop-up window blocker, you will need to either disable it completely while logged on to VandySafe, or enable pop-ups for the www.vandysafe.com and www.puresafety.com web sites. Or You may need to install the Adobe Flash and Shockwave browser plug-ins on your workstation. These programs are available free from www.adobe.com/downloads. To make sure this is what is causing your problem, go to the main log in page at www.vandysafe.com, scroll down to the bottom of the page, and click on “Check Your Minimum Requirements.” It will tell you what programs are missing that are needed for VandySafe. Note that you do not need to install REAL player, even if the pop-up window tells you it is not installed, unless there are instructions within the training itself that tell you a training presentation uses streaming video.
