MILES FORMELRY EXPIRED AFTER NO ACTIVITY FOR 36 MONTHS. WHY IS THAT POLICY NOW SHORTENED TO 18 MONTHS?
A. This change makes our Mileage Plus program better for customers who are most loyal to United while also reducing our operating costs By shortening the amount of time a Mileage Plus account can remain inactive, United’s most loyal customers will compete with less people for award seats, making it easier for them to redeem their miles. This change also reduces the airline’s mileage liability for members who have become inactive and lowers the program’s administrative costs.