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Must customers provide Tenable with relevant information to receive help?

customers help relevant Tenable
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Must customers provide Tenable with relevant information to receive help?

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A. Yes. When submitting requests for support, the customer must provide to Tenable all data that is relevant for resolving each technical support request. Relevant data may include, but is not limited to, log files, database dumps, program scripts, descriptions of the hardware and software environment, examples of inputs and expected and actual outputs.

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