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My company wants to have a best-in-class professional services group, but we are at a loss as to what constitutes best practices for professional services. Can you offer some insight?

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My company wants to have a best-in-class professional services group, but we are at a loss as to what constitutes best practices for professional services. Can you offer some insight?

0
10

We are frequently asked by our clients to conduct an audit on a yearly basis on all of their professional services to make sure that the services are aligned with customer needs, wants, and expectations as well as with industry best practices. We utilize a multi-point data collection approach with these types of assessments. For example, for one client seeking certification from a large professional services organization, we interviewed clients and consultants, conducted focus groups, and reviewed all documentation and processes. We also captured key insights from the executive team as to the future direction for services. In addition, based on our proprietary database of best practices and global research on high-performing services organizations, we were able to present an accurate benchmarked scorecard for the client. The result was a clear direction for the services group to follow on their road to being the “best of the best” in professional services.

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