My customer says he/she paid, but BigSurveys does not show the transaction, how should I proceed?
The payment processor is the final record of all payments and refunds and its reporting takes precedence over all BigSurveys reporting with respect to payments. There should not be a discrepancy between the payment processor and BigSurveys, but in the event that a situation arises, the payment processor’s report takes precedence over BigSurveys.
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